At Divine Hair Collection, we strive to provide you with a seamless and luxurious shopping experience. Please review our comprehensive shipping policy below to ensure clarity and satisfaction with your order.

Bundle Deal Pre-Order Processing Times

When placing a bundle deal pre-order please expect a processing time ranging between 10-14 business days.

Updates will not be sent until this processing period is complete.

You will receive your tracking number via email once this processing period is complete.

No Weekend/Holiday Processing: Orders are not processed over the weekend or during national holidays.

Domestic Shipping

• Carrier: All orders within the US are shipped via UPS or USPS with signature confirmation and insurance. Packages to PO Boxes are shipped via USPS only.
• Delivery Times: Standard delivery takes approximately 2-3 business days after processing. Economy delivery takes 5-8 business days after processing.

International Shipping

• Carrier: International orders are shipped via FedEx Or UPS.
• Delivery Times: Typically take up to 10 business days.
• Tariffs and Duties: International shipping costs do not cover tariffs or duties imposed by your home country. Please consider this before placing an order.

Expedited Shipping Requests

• Request Process: For expedited 1-day shipping, email us at divinehaircollectionllc@gmail.com with your order number. Note that not all requests can be accommodated.

Undeliverable, Lost, or Returned Packages

• Undeliverable Packages: If a package is returned due to insufficient address information, it will be restocked, and store credit in the form of an E-Gift Card will be issued minus the initial shipping charge and a $35 restock fee.
• Address Corrections: Ensure your address is correct at checkout. Address changes must be made within 12 hours of purchase. A $5 reassessment fee applies for changes requested after this period.
• Responsibility: Divine Hair Collection is not responsible for lost, misplaced, or incorrectly delivered shipments. Once in the hands of the carrier, contact your local post office for any issues.

 

Shipping Updates and Customer Service

• Tracking Information: You will receive tracking information via email once your order has shipped.
• Contact Information: For questions related to an order, please email us at  divinehaircollectionllc@gmail.com For general hair care questions, DM us on our social media platform @divine.hairco

Important Notes

• Policy Agreement: By placing an order on our website, you agree to the terms listed in our policies.

Experience the luxury you deserve with Divine Hair Collection For the best experience, please follow the hair care instructions included with your package. Enjoy your shopping!